It's In the family
Mina first encountered Rustan’s because of her mother. “We started going to the San Marcelino branch when I was in high school. My mother would take us there to shop,” she recalls of her earliest memories of the store. Her mother would buy fabrics while she and her brothers would look at the latest fineries that were in-store.
“When I was single and my mother was still alive we would go there and I always got Lacoste,” she recalls. “But when I got married, I started buying more things for my home like decor. The first thing I invested on was a dining set from Noritake.”
As the years went by, Mina continued to patronize Rustan’s as her mother did—not only for its carefully curated products but also because of its service.
“I bought a refrigerator at Rustan’s before and the service was so fast. The next day, it was already at my house,” Mina mentions. This, among other things, has kept her coming back to the store. She enjoys the ambience, the people, and the services it offers.
This love for Rustan's shows with the relationships that she has cultivated with people in the store. Just take Cora Alcantara, store operations manager and her longtime personal shopper who assists her at Rustan’s Gateway. When Mina was asked what her favorite things to shop at the store were, Ms. Cora quickly recalls her favorite picks: shoes, bags, and dresses—a lot from the Womens and Home departments.
