The Rustan's Gift Card is a stored-value money card used as an alternative to cash for purchases which can be acquired by customers at all Customer Service (CS) counters and select Cashier counters inside Rustan's department stores, through the Personal Shopper on Call (PSOC) program, and Rustans.com.

• Exclusive Rustan's GC
  Applicable for redemption in Rustan's department stores and Rustans.com only
  
• Regular Rustan's GC
  Applicable for redemption in Rustan's department stores, Rustans.com, and Rustan Group of Companies (RGOC) stores

Rustans.com gift card values

Gift cards are available for online purchase in the following denominations: ₱1,000, ₱2,000, ₱3,000, ₱4,000, ₱5,000, and ₱10,000.

In-store gift card values and purchase

For in-store purchases, the minimum allowable load per card is ₱1,000, and the maximum is ₱10,000. The amount must be in increments of ₱100.

Accepted payment methods

You can purchase gift cards using various payment methods, including cash, debit cards, credit cards, checks, online payments, and QR payments (WeChat, Alipay, GCash, ShopeePay, GrabPay, etc.).

No expiration

Rustan's gift cards do not have an expiration date, allowing recipients to use them at their convenience.

Activation

Gift cards purchased online will be activated within 24 hours of delivery. Contact our customer service team at hello@rustans.com or via our website chat for assistance.

Non-reloadable and non-replaceable

Gift cards cannot be reloaded with additional funds or replaced if lost. Please keep them safe.

Loyalty points

Gift card purchases do not qualify for earning loyalty points.

Returns and exchanges

Gift cards cannot be returned or exchanged for cash or other merchandise.

Online redemption

Conversion

To redeem your gift card online, convert it into an electronic gift card (eGC) during checkout on Rustans.com by entering your gift card number and security code.

Note: You must be logged in to your Rustans.com account to use the gift card.

Partial redemption

• If your order total is less than the eGC value, the remaining balance can be saved for future purchases online or in-store.
• If your order exceeds the eGC value, the balance can be paid using any other accepted payment methods. You can also request a refund of the GC code from Rustans.com.

Multiple gift cards

You can use multiple gift cards for a single online purchase.

Redemption via FSP app and Personal Shopper On Call (PSOC)

Use your Rustan's gift card through our FSP app or by contacting our Personal Shopper On Call (PSOC) service for a seamless shopping experience.

Redemption at accredited locations

You can redeem your gift card at all Rustan's department store locations and at the following affiliated establishments:

• Acca Kappa
• Adora
• Aeropostale
• Alexander Tourister
• Anne Klein
• Armani Exchange
• Balenciaga
• Bally
• Banana Republic
• Beauty Bar
• Bobbi Brown
• Bottega Veneta
• Brooks Brothers
• Burberry
• Cartier
• Charriol
• CK Jeans
• CK Underwear
• Clarins
• Clinique
• Coach
• Cortefiel
• Dashing Diva
• Diesel
• Diptyque
• DKNY
• Dune
• Ermenegildo Zegna
• Estee Lauder
• Faure Le Page
• Furla
• Gap
• Givenchy
• Hackett
• Hamley’s
• Hermes
• High Sierra
• Hogan
• Hugo Boss
• Jessica
• Jimmy Choo
• Jo Malone
• Kate Spade New York
• Kenneth Cole New York
• Kurt Geiger
• L’Occitane
• Lacoste Accessories
• Lacoste Live
• Lacoste Shoes
• Lacoste TWL
• Laura Mercier
• LeSportsac
• Loewe
• Longchamp
• Lush
• MAC Cosmetics
• Make Room & More
• Marc Jacobs
• Marks & Spencer
• MAX & Co.
• Michael Kors
• Montblanc
• Nars
• Nine West
• Old Navy
• Pazzion
• Pottery Barn
• Pottery Barn Kids
• Prada
• Ralph Lauren
• Roger Vivier
• Royal Duty Free (Subic)
• Rustan’s Flower Shop (1120 House)
• Saint Laurent
• Salvatore Ferragamo
• Samsonite
• Sinequanone
• Springfield
• Steve Madden
• Superdry
• Swarovski
• Tod’s
• Tommy Hilfiger
• Tory Burch
• West Elm
• Women'secret

Note: The list of accredited stores is subject to change without prior notice.

Once a gift card is converted to an electronic gift card (eGC) on Rustans.com, it can no longer be used for in-store purchases.

Voiding and replacing damaged gift cards can only be processed at Rustan's department stores. A fee of ₱100 per card will be charged if the voiding is requested by the customer.

Gift card gift-wrapping online must be selected per item before checkout.

Cancellations and changes

You can request to cancel or modify your order (including delivery details) before it is shipped from our warehouse. To do so, please contact our E-commerce Customer Service team as soon as possible for assistance.

Customer support

For any inquiries or concerns about your Rustan's Gift Card or eGC, feel free to reach out to our Customer Service team at hello@rustans.com or via our website live chat.