Shipping Options and Policies

Nationwide delivery

We offer express door-to-door delivery across the Philippines to your home or office address, dispatching within 24 business hours. Deliveries are from Mondays to Fridays, between 8AM and 5PM. Please note that while the total transit time is dependent on your location, during holidays and weekends, we may expect a larger than usual volume of orders and may take longer to dispatch and deliver your orders.

We notify you upon dispatch so you can track your parcel. In case you are not able to receive your parcel when we arrive, we leave you a note to inform you when we'll be back to deliver a second time. Should you not be able to receive during the second delivery, we leave you a note indicating which Air 21 location your parcel is safe-kept for your pickup. Your parcel is kept at the Air 21 location for five (5) days.

Affordable delivery rates are shown at checkout corresponding to your address and order size.

Free shipping

We offer free shipping to all orders amounting to ₱5 000 and above. This applies to single-purchase orders, regardless of the amount of actual items. Free shipping is available in Metro Manila and nationwide deliveries.

Delivery times

We aim to dispatch your order within 24 hours or less, Mondays to Fridays. As many of Rustan's products are high-quality items, we want to take care handling and packing orders. From time to time we may also be affected by public holidays, during which dispatches recommence on the next business day.

Please see below for a general guide to delivery times:

NCR

Delivery in 1 day

  • Caloocan
  • Las Piñas
  • Makati
  • Malabon
  • Mandaluyong
  • Manila
  • Marikina
  • Muntinlupa
  • Navotas
  • Parañaque
  • Pasay
  • Pasig
  • Pateros
  • Quezon City
  • San Juan
  • Taguig
  • Valenzuela

Zone 1

Delivery in 1-2 days

  • Bataan
  • Cavite
  • Laguna
  • Pampanga
  • Rizal

NCR

Delivery in 1 day

  • Caloocan
  • Las Piñas
  • Makati
  • Malabon
  • Mandaluyong
  • Manila
  • Marikina
  • Muntinlupa
  • Navotas
  • Parañaque
  • Pasay
  • Pasig
  • Pateros
  • Quezon City
  • San Juan
  • Taguig
  • Valenzuela

Zone 1

Delivery in 1-2 days

  • Bataan
  • Cavite
  • Laguna
  • Pampanga
  • Rizal

Zone 2

Delivery in 2-6 days

  • Abra
  • Albay
  • Aurora
  • Batangas
  • Benguet
  • Bulacan
  • Cagayan
  • Camarines Norte
  • Camarines Sur
  • Ilocos Norte
  • Ilocos Sur
  • Isabela
  • La Union
  • Legazpi
  • Nueva Ecija
  • Nueva Vizcaya
  • Pangasinan
  • Quezon
  • Quirino
  • Sorsogon
  • Tarlac
  • Zambales

Zone 3

Delivery in 3-7 days

  • Catanduanes
  • Marinduque
  • Masbate
  • Occidental Mindoro
  • Romblon

Zone 2

Delivery in 2-6 days

  • Abra
  • Albay
  • Aurora
  • Batangas
  • Benguet
  • Bulacan
  • Cagayan
  • Camarines Norte
  • Camarines Sur
  • Ilocos Norte
  • Ilocos Sur
  • Isabela
  • La Union
  • Legazpi
  • Nueva Ecija
  • Nueva Vizcaya
  • Pangasinan
  • Quezon
  • Quirino
  • Sorsogon
  • Tarlac
  • Zambales

Zone 3

Delivery in 3-7 days

  • Catanduanes
  • Marinduque
  • Masbate
  • Occidental Mindoro
  • Romblon

Zone 4

Delivery in 6 days

  • Apayao
  • Ifugao
  • Kalinga
  • Mountain Province

Zone 5 and 6

Delivery in 1-4 days

  • Aklan
  • Antique
  • Boracay
  • Capiz
  • Cebu
  • Guimaras
  • Iloilo
  • Siquijor
  • Southern Leyte
  • Bacolod
  • Bohol
  • Eastern Samar
  • Leyte
  • Negros Oriental
  • Negros Occidental
  • Palawan
  • Western Samar
  • Davao del Norte
  • Davao del Sur
  • Davao Oriental
  • Kidapawan
  • Lanao del Norte
  • Lanao del Sur
  • Maguindanao
  • Marawi
  • Misamis Oriental
  • Ozamis
  • Saranggani
  • South Cotabato
  • Sultan Kudarat
  • Surigao
  • Zamboanga
  • Zamboanga Sibugay

Zone 4

Delivery in 6 days

  • Apayao
  • Ifugao
  • Kalinga
  • Mountain Province

Zone 5 and 6

Delivery in 1-4 days

  • Aklan
  • Antique
  • Boracay
  • Capiz
  • Cebu
  • Guimaras
  • Iloilo
  • Siquijor
  • Southern Leyte
  • Bacolod
  • Bohol
  • Eastern Samar
  • Leyte
  • Negros Oriental
  • Negros Occidental
  • Palawan
  • Western Samar
  • Davao del Norte
  • Davao del Sur
  • Davao Oriental
  • Kidapawan
  • Lanao del Norte
  • Lanao del Sur
  • Maguindanao
  • Marawi
  • Misamis Oriental
  • Ozamis
  • Saranggani
  • South Cotabato
  • Sultan Kudarat
  • Surigao
  • Zamboanga
  • Zamboanga Sibugay

Zone 7

Delivery in 2-7 days

  • Agusan
  • Bukidnon
  • Cagayan de Oro
  • Camiguin
  • Compostela Valley

Zone 8

Delivery in 5-7 days

  • Basilan
  • Dinagat Islands
  • Sulu
  • Tawi-tawi

Zone 7

Delivery in 2-7 days

  • Agusan
  • Bukidnon
  • Cagayan de Oro
  • Camiguin
  • Compostela Valley

Zone 8

Delivery in 5-7 days

  • Basilan
  • Dinagat Islands
  • Sulu
  • Tawi-tawi

Please note that delivery in some remote areas may take more time than usual and may incur higher rates upon checkout.

Click & Collect at the Makati Store

We offer a free Click & Collect service at the Makati Store. When your item is packed and available for pick up, we will notify you by email or SMS. Parcels will be held for seven (7) days and after this time, unclaimed goods will be returned to our warehouse. Re-delivery can be arranged and a fee may apply.

At the checkout, just select the Click & Collect Makati option. Read the full Click & Collect instructions.

Exchanges and Returns

Read our complete information and instructions on Exchanges and Returns.