Shipping Options and Policies

Nationwide delivery

Enjoy nationwide service with complimentary shipping on orders above ₱5,000. Seamlessly indulge in over 1,000 brands across beauty, fashion, fine jewelry, home, and lifestyle.

As a valued Rustan's Frequent Shopper—both Premium or Regular—unlock this benefit for a minimum spend of only ₱2,500.

For Out of Delivery areas, you won’t be able to process your order upon checkout, kindly consider a different address.

Delivery lead times

Rustans.com accepts orders 24/7. We process these orders Mondays to Saturdays, between 8AM and 5PM, excluding holidays. Our standard lead times for delivery of orders are as follows:

• Packages may take 2-7 (business) days to arrive.
• For remote areas and non-city locations please expect up to 10-12 (business) days to arrive
• Delivery times during holidays, sale, online events, and peak season may vary due to the high volumes of orders. In case of inclement weather conditions, kindly expect delay. Additional time may entail for orders with special requests, such as gift wrapping. Some orders will require multiple deliveries; a separate tracking number will be provided for each dispatch.

Same-Day / Next-Day Delivery

For Metro Manila customers ordering for delivery from selected cities, Rustans.com offers a same-day/next-day delivery service beginning July 13, 2023, helping to bring your urgent outfits, last-minute gifts, and more of your must-have beauty items and home products. Same-day/next-day delivery is available in the following areas:

• Makati
• Taguig
• Mandaluyong
• Manila
• Pasay
• Parañaque
• Las Piñas
• Muntinlupa
  
• Pasig
• Marikina
• Pateros
• San Juan

For orders below the minimum threshold, a standard rate of ₱300 will apply.

For full terms and conditions about our same-day/next-day delivery service, read more here.

Shipping fees

How to track your order

You can track your order at any time online via our Order Tracking page (https://rustans.com/pages/orders-tracking) with the tracking number provided to your registered email address. You can also track your order by clicking on the tracking link included in your Order Confirmation email:

GOGO TNS 
Tracking Number with SC4A-5Q62-B1YU or xxxx-xxxx-xxxx

LBC 
Tracking Number with 3540xxxxxxxxxxx or 8114xxxxxxxxxxx

Unserviceable Areas

Rustans.com can deliver to all serviceable areas nationwide. However, there may be specific geographical and logisitical restrictions that prevent our team from delivering the finest finds to certain areas.

To verify whether your delivery address is unserviceable, you may refer to our current list.

Cancellations and order modifications

For security reasons, additions, cancellations, or amendments on orders cannot be made once order is confirmed. Special last minute requests can be accommodated if your package has not been sealed and assigned a tracking number for dispatch. Such requests must be made through our Customer Service team.  

Rustans.com reserves the right to cancel multiple or fraudulent orders.

Important information

Delivery schedules are highly dependent on the availability of our logistics partners, hence, we cannot commit to specific delivery dates.

As our partners are on-demand, we request that someone is readily available to receive your orders. Once your order is out on delivery, you will receive a notification from our delivery partner. If after two attempts, you are unable to receive the delivery for any reason, the package will be returned automatically to Rustan’s and a refund will be processed.

If you still wish to receive your package, you may get in touch with our Customer Service team for a new schedule.