Shipping Options and Policies

Nationwide delivery

We offer fast door-to-door delivery across the Philippines to your home or office address, dispatching within 24 business hours.

Deliveries are from Mondays to Fridays, between 8AM and 5PM. The total transit time is dependent on your location and during holidays and weekends, we may expect a larger than usual volume of orders and may take longer to dispatch and deliver your orders.

We notify you upon dispatch so you can track your parcel. In case you are not able to receive your parcel when we arrive, we leave you a note to inform you when we'll be back to deliver a second time.

If you are not able to receive during the second delivery, we leave you a note indicating which Air 21 location your parcel is safe-kept for your pickup. Your parcel is kept at the Air 21 location for five (5) days.

Affordable delivery rates are shown at checkout corresponding to your address and order size.

Free shipping

We offer free shipping to all orders of ₱2,000 and above.

Delivery times

We aim to process your order within 24 hours or less, Monday to Friday, and have it delivered to you within our transit times shown below. As many of Rustan's products are high-quality items, we want to take care handling and packing orders. From time to time we may also be affected by public holidays, during which dispatches recommence on the next business day.

During the Christmas season between October and December, please allow extra time for ordering and receiving orders as transit times can double in some areas. Order early!

Important Information

We cannot guarantee precise timing of deliveries.

From time to time, our couriers are unable to call or SMS prior to arrival. If you do not have a person available to accept packages on your behalf at home, we recommend opting for your work/business delivery address.

Please allow additional 1-2 days for dispatch if you have chosen for all or some of your items to be gift wrapped.

Our store accepts orders 24/7 including on public holidays, however our warehouse and transport partners are closed on the usual public holidays during Christmas and New Year. Deliveries for orders placed during the Christmas period will recommence on the next business day.

NCR

Delivery in 1 day

  • Caloocan
  • Las Piñas
  • Makati
  • Malabon
  • Mandaluyong
  • Manila
  • Marikina
  • Muntinlupa
  • Navotas
  • Parañaque
  • Pasay
  • Pasig
  • Pateros
  • Quezon City
  • San Juan
  • Taguig
  • Valenzuela

Zone 1

Delivery in 1-2 days

  • Bataan
  • Cavite
  • Laguna
  • Pampanga
  • Rizal

NCR

Delivery in 1 to 2 business days

  • Caloocan
  • Las Piñas
  • Makati
  • Malabon
  • Mandaluyong
  • Manila
  • Marikina
  • Muntinlupa
  • Navotas
  • Parañaque
  • Pasay
  • Pasig
  • Pateros
  • Quezon City
  • San Juan
  • Taguig
  • Valenzuela

Zone 1

Delivery in 2 to 3 business days

  • Bataan
  • Cavite
  • Laguna
  • Pampanga
  • Rizal

Zone 2

Delivery in 2-6 days

  • Abra
  • Albay
  • Aurora
  • Batangas
  • Benguet
  • Bulacan
  • Cagayan
  • Camarines Norte
  • Camarines Sur
  • Ilocos Norte
  • Ilocos Sur
  • Isabela
  • La Union
  • Legazpi
  • Nueva Ecija
  • Nueva Vizcaya
  • Pangasinan
  • Quezon
  • Quirino
  • Sorsogon
  • Tarlac
  • Zambales

Zone 3

Delivery in 3-7 days

  • Catanduanes
  • Marinduque
  • Masbate
  • Occidental Mindoro
  • Romblon

Zone 2

Delivery in 3 to 6 business days

  • Abra
  • Albay
  • Aurora
  • Batangas
  • Benguet
  • Bulacan
  • Cagayan
  • Camarines Norte
  • Camarines Sur
  • Ilocos Norte
  • Ilocos Sur
  • Isabela
  • La Union
  • Legazpi
  • Nueva Ecija
  • Nueva Vizcaya
  • Pangasinan
  • Quezon
  • Quirino
  • Sorsogon
  • Tarlac
  • Zambales

Zone 3

Delivery in 4 to 7 business days

  • Catanduanes
  • Marinduque
  • Masbate
  • Occidental Mindoro
  • Romblon

Zone 4

Delivery in 6 days

  • Apayao
  • Ifugao
  • Kalinga
  • Mountain Province

Zone 5 and 6

Delivery in 1-4 days

  • Aklan
  • Antique
  • Boracay
  • Capiz
  • Cebu
  • Guimaras
  • Iloilo
  • Siquijor
  • Southern Leyte
  • Bacolod
  • Bohol
  • Eastern Samar
  • Leyte
  • Negros Oriental
  • Negros Occidental
  • Palawan
  • Western Samar
  • Davao del Norte
  • Davao del Sur
  • Davao Oriental
  • Kidapawan
  • Lanao del Norte
  • Lanao del Sur
  • Maguindanao
  • Marawi
  • Misamis Oriental
  • Ozamis
  • Saranggani
  • South Cotabato
  • Sultan Kudarat
  • Surigao
  • Zamboanga
  • Zamboanga Sibugay

Zone 4

Delivery in 6 to 7 business days

  • Apayao
  • Ifugao
  • Kalinga
  • Mountain Province

Zones 5 and 6

Delivery in 2 to 5 business days

  • Aklan
  • Antique
  • Boracay
  • Capiz
  • Cebu
  • Guimaras
  • Iloilo
  • Siquijor
  • Southern Leyte
  • Bacolod
  • Bohol
  • Eastern Samar
  • Leyte
  • Negros Oriental
  • Negros Occidental
  • Palawan
  • Western Samar
  • Davao del Norte
  • Davao del Sur
  • Davao Oriental
  • Kidapawan
  • Lanao del Norte
  • Lanao del Sur
  • Maguindanao
  • Marawi
  • Misamis Oriental
  • Ozamis
  • Saranggani
  • South Cotabato
  • Sultan Kudarat
  • Surigao
  • Zamboanga
  • Zamboanga Sibugay

Zone 7

Delivery in 2-7 days

  • Agusan
  • Bukidnon
  • Cagayan de Oro
  • Camiguin
  • Compostela Valley

Zone 8

Delivery in 5-7 days

  • Basilan
  • Dinagat Islands
  • Sulu
  • Tawi-tawi

Zone 7

Delivery in 3 to 7 business days

  • Agusan
  • Bukidnon
  • Cagayan de Oro
  • Camiguin
  • Compostela Valley

Zone 8

Delivery in 5 to 7 business days

  • Basilan
  • Dinagat Islands
  • Sulu
  • Tawi-tawi

Please note that delivery in some remote areas may take more time than usual and may incur higher rates upon checkout.

Click & Collect at the Makati Store

We offer a free Click & Collect service at the Makati Store. When your item is packed and available for pick up, we will notify you by email or SMS. Parcels will be held for seven (7) days and after this time, unclaimed goods will be returned to our warehouse. Re-delivery can be arranged and a fee may apply.

At the checkout, just select the Click & Collect Makati option. Read the full Click & Collect instructions.

Exchanges and Returns

Read our complete information and instructions on Exchanges and Returns.