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Shipping Options and Policies

Nationwide delivery

Enjoy nationwide service with complimentary shipping on orders above ₱5,000. Seamlessly indulge in over 1,000 brands across beauty, fashion, fine jewelry, home, and lifestyle.


As a valued Rustan's Frequent Shopper—both Premium or Regular—unlock this benefit for a minimum spend of only ₱2,500.


For Out of Delivery areas, you won’t be able to process your order upon checkout, kindly consider a different address.

Delivery lead times accepts orders 24/7. We process these orders Mondays to Saturdays, between 8AM and 5PM, excluding holidays. Our standard lead times for delivery of orders are as follows:


  • Packages may take 2-7 (business) days to arrive.
  • For remote areas and non-city locations please expect up to 10-12 (business) days to arrive
  • Delivery times during holidays, sale, online events, and peak season may vary due to the high volumes of orders. In case of inclement weather conditions, kindly expect delay. Additional time may entail for orders with special requests, such as gift wrapping. Some orders will require multiple deliveries; a separate tracking number will be provided for each dispatch.

Same-Day / Next-Day Delivery

For Metro Manila customers ordering for delivery from selected cities, offers a same-day/next-day delivery service beginning July 13, 2023, helping to bring your urgent outfits, last-minute gifts, and more of your must-have beauty items and home products. Same-day/next-day delivery is available in the following areas:


  • Makati
  • Taguig
  • Mandaluyong
  • Manila
  • Pasay
  • Parañaque
  • Las Piñas
  • Muntinlupa
  • Pasig
  • Marikina
  • Pateros
  • San Juan


For orders below the minimum threshold, a standard rate of ₱300 will apply.


For full terms and conditions about our same-day/next-day delivery service, read more here.

Shipping fees

Shop over ₱5,000 on and enjoy free nationwide shipping. FSP members get it even better with free shipping at just ₱2,500. For orders below the required minimum spend, the following shipping rates will be applied:

Location Shipping Fee

Metro Manila


North and South Luzon
(including Mega Manila)






If the order did not reach our minimum threshold for free shipping, and packages will be coming from different fulfillment locations, they will be charged separately as they acquire separate tracking numbers, the shipping fees above may apply.


How to track your order

You can track your order at any time online via our Order Tracking page ( with the tracking number provided to your registered email address. You can also track your order by clicking on the tracking link included in your Order Confirmation email:


Tracking Number with 0187-xxxxxxxxxxxx


Tracking Number with 3540xxxxxxxxxxx or 8114xxxxxxxxxxx


Delivery in 1 day

  • Caloocan
  • Las Piñas
  • Makati
  • Malabon
  • Mandaluyong
  • Manila
  • Marikina
  • Muntinlupa
  • Navotas
  • Parañaque
  • Pasay
  • Pasig
  • Pateros
  • Quezon City
  • San Juan
  • Taguig
  • Valenzuela

Zone 1

Delivery in 1-2 days

  • Bataan
  • Cavite
  • Laguna
  • Pampanga
  • Rizal

Zone 2

Delivery in 2-6 days

  • Abra
  • Albay
  • Aurora
  • Batangas
  • Benguet
  • Bulacan
  • Cagayan
  • Camarines Norte
  • Camarines Sur
  • Ilocos Norte
  • Ilocos Sur
  • Isabela
  • La Union
  • Legazpi
  • Nueva Ecija
  • Nueva Vizcaya
  • Pangasinan
  • Quezon
  • Quirino
  • Sorsogon
  • Tarlac
  • Zambales

Zone 3

Delivery in 3-7 days

  • Catanduanes
  • Marinduque
  • Masbate
  • Occidental Mindoro
  • Romblon

Zone 4

Delivery in 6 days

  • Apayao
  • Ifugao
  • Kalinga
  • Mountain Province

Zone 5 and 6

Delivery in 1-4 days

  • Aklan
  • Antique
  • Boracay
  • Capiz
  • Cebu
  • Guimaras
  • Iloilo
  • Siquijor
  • Southern Leyte
  • Bacolod
  • Bohol
  • Eastern Samar
  • Leyte
  • Negros Oriental
  • Negros Occidental
  • Palawan
  • Western Samar
  • Davao del Norte
  • Davao del Sur
  • Davao Oriental
  • Kidapawan
  • Lanao del Norte
  • Lanao del Sur
  • Maguindanao
  • Marawi
  • Misamis Oriental
  • Ozamis
  • Saranggani
  • South Cotabato
  • Sultan Kudarat
  • Surigao
  • Zamboanga
  • Zamboanga Sibugay

Zone 7

Delivery in 2-7 days

  • Agusan
  • Bukidnon
  • Cagayan de Oro
  • Camiguin
  • Compostela Valley

Zone 8

Delivery in 5-7 days

  • Basilan
  • Dinagat Islands
  • Sulu
  • Tawi-tawi

Unserviceable Areas can deliver to all serviceable areas nationwide. However, there may be specific geographical and logisitical restrictions that prevent our team from delivering the finest finds to certain areas.

To verify whether your delivery address is unserviceable, you may refer to our current list.

Cancellations and order modifications

For security reasons, additions, cancellations, or amendments on orders cannot be made once order is confirmed. Special last minute requests can be accommodated if your package has not been sealed and assigned a tracking number for dispatch. Such requests must be made through our Customer Service team. reserves the right to cancel multiple or fraudulent orders.

Important information

Delivery schedules are highly dependent on the availability of our logistics partners, hence, we cannot commit to specific delivery dates.


As our partners are on-demand, we request that someone is readily available to receive your orders. Once your order is out on delivery, you will receive a notification from our delivery partner. If after two attempts, you are unable to receive the delivery for any reason, the package will be returned automatically to Rustan’s and a refund will be processed.


If you still wish to receive your package, you may get in touch with our Customer Service team for a new schedule.