Shop Online. Pick Up In-Store.

Using the Click & Collect option is easy:

1. At checkout, under the shipping method screen, select your preferred pick-up option. Available choices will automatically update based on our daily order cut-off times.
2. Once your order is ready, you will be notified via SMS and email.
3. Proceed to the 5/F Rustan's Makati Click & Collect counter and present the required documents.

 

 

Order cut-off schedule

 

Order Window	Pick-Up Option
12:00 AM to 1:00 PM, Mondays to Fridays	Same Day Pick-Up
1:01 PM – 11:59 PM, Mondays to Thursdays	Next Day Pick-Up
12:00 AM – 11:59 PM, Sunday	Next Day Pick-Up

Note: During peak season, order cut-off times may be adjusted up to 2 hours earlier to accommodate increased order volumes.

 

Coverage areas

 

Same Day/Next Day Pick-up is available only for customers with shipping addresses in the following areas:

 

Las Piñas	Muntinlupa
Makati	Pasay
Marikina	Pasig
Parañaque	Pateros
Mandaluyong	San Juan
Manila	Taguig

 

Pick-up requirements

 

Customers shall present the following at the Click & Collect counter:

• Valid photo-bearing ID
• Order/pick-up confirmation sent via SMS or email (showing the order number)

 

If you are authorizing a representative, they must present:

• Signed authorization letter from the customer
• Photocopy of the customer's valid ID
• Valid photo-bearing ID of the representative
• Order/pick-up confirmation (via SMS or email)

A signature and photograph will be taken upon collection as proof of pick-up.

 

Important reminders

 

• Cancellation of Store Pick-up orders shall not be allowed, except in cases of double orders, fraud, or defective/damaged items.
• Customers shall be given ten (10) calendar days from the date of pick-up advisory to claim their order. Reminder alerts shall be sent via email and SMS for unclaimed packages.
• Click & Collect orders are only available for pick-up once you’ve received an SMS and email notification confirming availability. Orders may not be claimed prior to such notice.
• Should the customer fail to pick up the package within the given period, the item shall be returned to the warehouse. For rescheduling requests, please contact Customer Service.

 

Please note:

Parcels will be held for ten (10) calendar days only. Thereafter, unclaimed items shall be returned to our warehouse. Repeat dispatches shall incur a fee for redelivery to Makati or delivery to a home or business address.