Rustan's offers two exquisite gift-wrapping options to elevate your present:

• Rustan's signature blue gift wrap (₱50 per item)
  Impress with the blue wrapping paper adorned with a single, elegant ribbon.
  
• Complimentary Rustan's paper gift bag
  Bags are included flat-packed to preserve their shape and will not be used for individual item packaging. Check "Insert a paper bag" upon checkout.
  Only one complimentary gift bag is provided per order.

Personalize your gift:

• Complimentary gift card
  A blank cream-colored Rustan's gift card with envelope can be included upon request. The number of cards will match the number of gift-wrapped items in your order.
  
• Handwritten message
  Add a personal touch by typing your desired message clearly in the Order Notes field during checkout. Please specify the message for each item.

You may indicate your request for a note card with message on the "Add order note" field on checkout page.

Additional considerations:

• Gift-wrapped items and gift bags
  If your gift-wrapped items do not fit comfortably in a single bag, we may provide additional complimentary bags upon request.
  
• Last-minute gift bag requests
  Contact our Customer Service team if your package has not yet been sealed and assigned a tracking number. We will try our best to accommodate your request for a gift bag.
  
• Separate orders for multiple recipients
  Sending gifts directly? To ensure a smooth delivery, we recommend placing a separate order for each recipient when sending gift-wrapped items to different addresses.

Rustans.com offers a gift-wrapping service to add a special touch to your online purchases. However, due to size and handling limitations, some items cannot be gift-wrapped.

Products not eligible for gift wrap

• Items exceeding 40cm in size
• Items with unusual shape or significant weight, such as baby baths, strollers, beds, outdoor or play equipment, sporting goods, swimming equipment, ride-on toys and large toys, dollhouses, balls, bicycles, kitchen appliances, dinnerware, glassware, luggage, other items with irregular shapes

Eligibility confirmation

The availability of gift wrap or gift bag options will be clearly displayed on the product page once it fully loads. This ensures you can easily identify eligible gifts before adding them to your cart.

Delivery and order confirmation

Currently, gift-wrapped items can only be shipped within the Philippines.

Confirmation and changes

To ensure prompt processing of your order, please finalize your gift wrapping selection and message card before checkout. Unfortunately, changes to these options cannot be made after order placement, as this might delay dispatch.

We recommend reviewing these limitations before selecting your gift wrapping options. If you have any questions regarding eligibility, please contact our Customer Service team for assistance.