west elm

Nationwide delivery

We offer door-to-door delivery across the Philippines and we aim to dispatch within 24 hours of receiving your order. From time to time, items may take longer to pack, process or wrap. Gift wrapping requires an additional 1-2 days processing time.

During Holiday periods, Sale and Online Special Events, dispatches may take longer.

Deliveries are from Mondays to Fridays, between 8AM and 5PM. The total transit time is dependent on your location and during holidays and weekends, we may expect a larger than usual volume of orders and may take longer to dispatch and deliver your orders.

We notify you upon dispatch so you can track your parcel. In case you are not able to receive your parcel when we arrive, we leave you a note to inform you when we'll be back to deliver a second time.

Some orders will require multiple deliveries and may be dispatched from multiple locations. You will be sent a tracking number for each dispatch.

If you are not able to receive during the attempted delivery, it may be returned to origin if the driver cannot access your area, or address as planned.

Affordable delivery rates are shown at checkout corresponding to your address and order size.

Exchanges and Returns

Read our complete information and instructions on Exchanges and Returns.

Delivery times

We aim to process your order within 24 hours or less, Monday to Friday, and have it delivered to you within our transit times shown here. As many of Rustan's products are high-quality items, we want to take care handling and packing orders. From time to time we may also be affected by public holidays, during which dispatches recommence on the next business day.

Please note that delivery in some remote areas may take more time than usual and may incur higher transport rates upon checkout.