Rustan's Department Store continues to evolve with its patrons' needs, offering secure and stress-free ways to shop in-store through its Personal Shopper program. Enjoy seamless at-home shopping with efficient, personalized assistance.

Read on to discover more about this exclusive service from the country's premier department store.

Who can avail of Rustan's Personal Shopper service?

Anyone can avail of the service. Our Rustan's Personal Shoppers are ready to assist you.

How can I request a Rustan's Personal Shopper?

You may call or message our Rustan's Concierge at 0917-111-1952 during store hours. They will be happy to assign you your own Rustan's Personal Shopper.

Important: This number is for in-store inquiries and orders only. For online order inquiries, please email hello@rustans.com.

What time can I get in touch with my Rustan's Personal Shopper?

Your Rustan's Personal Shopper will be available to assist you during store hours. Orders can also be processed and confirmed during this time.

Is there a service fee? Is there a minimum purchase requirement?

The service is free, and there is no minimum purchase required to avail of it.

What payment methods do you accept? Do you accept Cash on Delivery?

We currently accept bank transfers or deposits to Bank of the Philippine Islands (BPI), Banco de Oro (BDO), or Rizal Commercial Banking Corporation (RCBC).

Click our link here to get the full information on Rustan's official bank details.

For now, we do not accept Cash on Delivery.

For curbside or in-store pick-up, we accept Cash, Credit Card, Gift Certificates, and Checks (provided you have a Rustan’s Check Accommodation Card).

An online payment gateway is also available for Credit Card and Mobile Wallet payments.

Your Rustan's Personal Shopper will provide more details upon confirming your order.

Is there a delivery fee?

Delivery is free* for a total order amount of ₱5,000 and above. For orders below ₱5,000, there is a fixed delivery fee of ₱200 for Metro Manila and Metro Cebu, and ₱300 for provincial areas.

*As of December 2020, minimal delivery fees may apply for extra-large items shipped to provincial areas, regardless of purchase amount.

Provincial areas in Luzon (except for those considered as part of Mega Manila) will be charged a fixed delivery fee of ₱500, while deliveries to Visayas and Mindanao will be charged a fixed delivery fee of ₱750.

Items considered as extra-large in size are the following:

• Christmas Trees, Refrigerators, Mattresses (Note: Beds are delivered by the supplier)
• Home and Men's Furniture (e.g.cabinets, tables, chairs, chests, etc.)
• Infant Furniture (e.g., cribs, strollers, car seats, etc.)
• Big Toys (e.g., playground sets, playhouses, ride-on toys, heavy wooden toys, etc.)
• Extra-large Men's Discovery items (e.g., decorative ships and planes, etc.)
• Excess of 1 large box (e.g., 2 large boxes with several packages inside each box)

Luzon Provinces that are considered part of Mega Manila:

• Cavite: Bacoor, Imus, Kawit
• Laguna: San Pedro, Binan, Sta. Rosa
• Bulacan: Meycauayan, Marilao, Obando

How do I place my order/s?

Your Rustan's Personal Shopper will be happy to assist you with your orders via Viber.

What are the items that can be ordered via Rustan's Personal Shopper?

All items available at your favorite Rustan's Store (Makati, Shangri-La, Alabang, Gateway, and Cebu) may be ordered. If an item is not currently available, your Rustan's Personal Shopper will gladly recommend alternative options.

Can I have my order/s gift-wrapped?

Yes, we will be happy to gift-wrap your orders upon your request. Wrapping is free of charge for items ₱1,000 and above, per item.

FSP and Beauty Addict members enjoy free gift-wrapping for items ₱500 and above (per item), while FSP Premium members receive free gift-wrapping on all items.

How soon will items be available or ready?

For curbside pick-up, your order will be available in two hours or by the next day, depending on the time of your order. Should it be available earlier, your Rustan's Personal Shopper will message you.

For delivery, your Rustan's Personal Shopper will advise you of your scheduled delivery date.

How can I receive the items I ordered?

You may choose curbside pick-up of your items at the designated areas of your favorite Rustan's Store.

You may also choose to have your items delivered to you.

Where can I pick up my items if I avail the curbside pick-up?

You may just drive by or have an authorized representative* pick up your items at the designated curbside pick-up area of your chosen Rustan's store at the agreed time.

Curbside Pick-Up Areas

• Rustan's Makati: Rustan's Main Entrance, Courtyard Drive, facing Glorietta 5.          
• Rustan's Shangri-La: Rustan's Main Entrance, Internal Road of Shangri-La Plaza.
• Rustan's Alabang: Rustan's Main Entrance facing the parking lot of Alabang Town Center, Commerce Avenue
• Rustan's Gateway: Rustan's Main Entrance, General Aguinaldo Avenue, facing New Frontier Theater.
• Rustan's Cebu: Rustan's Main Entrance, Cardinal Rosales Avenue.

*For authorized representatives, kindly ask them to bring a valid ID with a photo upon pick-up.

May I arrange for my own courier?

Yes, you may. This falls under the curbside pick-up option.

Kindly send a screenshot of your courier booking details via Viber to your Rustan’s Personal Shopper so we know who to expect for your pick-up.

Will I be able to earn FSP Points or Beauty Addict Points for purchases?

Yes, you may send your FSP or Beauty Addict membership number, or a screenshot of your FSP or Beauty Addict QR Code to your Rustan's Personal Shopper. Please note that you may only send one.

Will I be able to avail of my FSP Premium Member benefits if I avail of Rustan's Personal Shopper?

Yes, you may avail of your FSP Premium membership benefits. Your Rustan's Personal Shopper will be happy to assist you.