For Metro Manila customers ordering for delivery from selected cities, Rustans.com offers a same-day/next-day delivery service beginning July 13, 2023, helping to bring your urgent outfits, last-minute gifts, and more of your must-have beauty items and home products.*
Same-day/next-day delivery is available in the following areas:
- Las Piñas
- San Juan
In anticipation of the upcoming holiday rush, Rustans.com's Same-Day/Next-Day Delivery service will be implement an enhanced delivery schedule beginning November 1 to December 31, 2023.
Orders placed from Monday to Friday at 12:00AM to 11:00AM may avail of our same-day delivery upon checkout.**
Orders placed from Monday to Thursday at 11:01AM to 11:59PM will be able to enjoy our next-day delivery service.**
Orders placed every Sunday will enjoy next-day delivery service.**
Shoppers may avail the same-day/next-day delivery service for free when they reach P3,500 on their online purchases.
* Purchases are qualified for same-day/next-day delivery, excluding fine jewelry and bulky items
** Same-Day/Next-Day delivery services are not available during weekends and holidays. Orders will be processed on the next business day after order placement
We're committed to making your holiday shopping experience more efficient and convenient. Happy shopping!
TRACK YOUR ORDER
For qualified same-day/next-day delivery purchases, you will receive order status via SMS notifications from our delivery rider/courier.
- Cancellation requests
For security reasons, additions, cancellations, or amendments on orders and/or shipping address cannot be made once order is confirmed. Special last minute requests cannot be accommodated as well. Rustans.com reserves the right to cancel multiple or fraudulent orders.
- For orders with product defects or other issues
Rustans.com will reach out to customer if/when we see a defect or issue with their order. If customer does not confirm order within 24 hours upon order fulfillment, Rustans.com reserves the right to process refund or auto-cancellation.
- For failed delivery attempts due to unavailble customer
Failed deliveries due to customer's failure to confirm will entail a separate charge of P300 for another booking for same-day/next-day delivery. Customers may also opt to choose standard deliver with no additional charge.
- For faiIed delivery attempts due to unforseen incidents
In the event that there will be light rainfall, expect a slight delay in the delivery. Otherwise, during unforeseen incidents, such as floodings or road closures that hinder our delivery partner from delivering your purchase, orders that are scheduled for same-day/next-day delivery will automatically be converted to standard delivery with or without prior notice.
Keep watching this space for updates on our same-day/next day delivery service.