Rustans.com Delivery Update May 18, 2020

Due to a high volume of orders, current ECQ restrictions, and regulations on limited manpower, please expect some delays for all deliveries. These conditions may affect the time needed to pack your order, to transport your order, or to pass check points. We are working as hard and as fast as possible to serve your needs and dispatches will continue between Mondays and Fridays.

Thank you for your patience and understanding during this challenging time.

Rustans.com remains open to take orders during Enhanced Community Quarantine (ECQ) across the Luzon and are areas of the Philippines.

WHAT WE CAN DELIVER

We can now deliver essential items, clothing, accessories, kids' items, and homewares in all areas of NCR and selected Northern and Southern Luzon areas.

LIMITATIONS ON SOME PRODUCTS

Disclaimer: Some products are subject to delivery from our brand partners and may be delayed by limited transport and manpower during both ECQ and GCQ. Our partners and our team are working hard to serve your needs as best we can in these circumstances.

Cosmetics or heat-sensitive products will need to travel via sea to some provincial areas due to restricted ECQ air services. Should you wish to include cosmetics and heat-sensitive items in provincial orders, this will be at the customers' own risk. We will do all that we can to carefully pack the items but cannot guarantee climate conditions in transit.

WHERE WE CAN DELIVER

As of May 5, 2020, we have expanded our deliveries to some provinces in Visayas and Mindanao.

Delivery lead times apply after orders have been dispatched and customers have received their tracking number.

LUZON

	Serviceable Areas	Lead Time
NCR	All cities	3 Days
CAR	Baguio	5 Days
Region II	Isabela Nueva Vizcaya Tuguegarao	5 Days
Region III	Nueva Ecija Pampanga Subic Tarlac	5 Days
Region IV-A	Cavite Laguna Quezon	5 Days
Region IV-B	Mindoro Romblon	7 Days

VISAYAS (via sea freight transfer)

	Serviceable Areas	Lead Time
Region VI	Iloilo Bacolod	10 Days
Region VII	Cebu Dumaguete	10 Days

MINDANAO (via sea freight transfer)

	Serviceable Areas	Lead Time
Region XI	Cagayan De Oro	15 Days
Region XI	Davao	15 Days

Delivery to Collection Hubs

In some areas we cannot reach residents’ home directly, we can deliver to the following Air 21 Hubs for customer collection:

	Collection Hub	Lead Time
Region I	La Union Laoag Pangasinan Vigan	5 Days
Region IV-A	Batangas	7 Days
Region IV-B	Marinduque Palawan	7 Days
Region V	Daet Sorsogon	7 Days

Delivery lead times apply after orders have been dispatched and customers have received their tracking number. You will need to present ID and your order number or email receipt for collecting packages.

Call-in cut-off time is 12NN and pick-up closing cut-off time is 3PM.

For the comprehensive list of products, you may refer to our Essentials collections pages and those items labelled with a blue "Essentials" tag.

You may also refer to our Now Shipping tags for all other products mentioned above, which we are able to dispatch to the stated areas.

Our Customer Service Team is available via our live chat at rustans.com, email (hello@rustans.com), and through our social media channels on Facebook and Instagram from 9AM to 7PM on weekdays.

Rustans.com Delivery Update May 18, 2020

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