CEO's Message on COVID-19

CEO’s Message

March 14, 2020

Penned by Zenaida R. Tantoco

To Our Valued Customers,

As you may know, the DOH has declared NCR as CODE RED sublevel 2 in reference to COVID-19. In light of this, we would like to assure you that we are doing our utmost in ensuring our employees’ and our customers’ safety.

We have undertaken stringent measures to ensure that our usual hygiene standards are now raised to much higher levels. Additional sanitation and prevention procedures have been implemented to further limit the possible contact with the virus.

We have also put into place safeguards to protect our employees and their livelihood so that they may continue to serve you with peace of mind and health of body. We are working to ensure all of our associates are well informed and are practicing proper hygiene safeguards. All of our practices are in compliance with the guidelines and recommendations of the Department of Health and the Philippine government. As is our custom, we go beyond what is required and go beyond the extra mile to protect you.

We are confident that we will continue to provide a safe, secure and pleasantshopping experience for all of you. We remain ever committed to make shopping
at Rustan's as easy and as convenient as possible for everyone. In addition to keeping our stores clean and open, our online teams are prepared to serve you at rustans.comPlease do not hesitate to call your Personal Shopper or Customer Service Counter Representative for anything you may need.

We keep those affected in our prayers, and pray for the entire country during this trying time.

As always, we thank you for your patronage,

Zenaida R. Tantoco

Chief Executive Officer