Explore the benefits
Indulge in the ultimate shopping experience as a Rustan's FSP member. Enjoy exclusive privileges, priority service, and access to the finest brands, all designed to cater to your refined taste.
FSP APP
Unlock exclusive deals and stay in the know
The Rustan's FSP App keeps our most valued loyalty members up-to-date with all things Rustan's and allows them to discover and access the newest, most exciting and extensive benefits and perks of being one of Rustan's best customers.
Download the app now.
Frequently Asked Questions
Regular FSP membership application
There are three (3) ways to apply:
- A member can download the Rustan’s FSP mobile app and sign up as a new member for free;
- A member can fill out a digital application form at any Rustan’s Department store Customer Service counter for FREE inclusive of a FSP card; or
- A member can choose CREATE NEW ACCOUNT when they shop online at Rustans.com.
Individuals aged 18 and above can apply for membership in FSP.
Membership in FSP has no expiration.
Premium FSP status
Regular FSP members who have met the required spend of ₱500,000 within 12 months from date of membership will be automatically upgraded into Premium FSP member.
No, but Premium FSP members must maintain the ₱500,000 within two years from the date of qualification to FSP Premium, otherwise, their status will be reverted to FSP Regular.
Existing FSP membership
Unfortunately, earning or redeeming FSP points requires your Rustan's FSP card or mobile app.
No need to sign up as a new member, upon downloading the Rustan’s FSP mobile app, a member may log in to his/her account using his/her FSP number and 4-digit PIN. The 4-digit PIN is given upon issuance of the FSP card. However, If a member can’t remember the PIN, he/she can visit any Rustan’s Department Store Customer Service counter for assistance.
Unfortunately, FSP points are not transferable to other accounts. They can only be earned and redeemed by the primary member associated with the FSP card or app.
A member can update his/her information details through the Rustan’s FSP mobile app or he/she can ask our Customer Service for assistance.
The FSP membership has no expiration since March 10, 2017. However, if a member wants to change his/her card, he/she may drop by at any Rustan’s Customer Service for assistance. A ₱100 card fee applies for a change of card.
Existing Beauty Addict membership
No. When you download the Rustan's FSP app, choose "Log in as Guest" and then "Sign Up." During sign-up, select "Yes" if you have a Beauty Addict account. Enter your Beauty Addict credentials, and the app will automatically link to your existing membership.
Points earning
For Regular FSP members, a member can present his/her FSP card or the Rustan’s FSP mobile app before any transaction at any Rustan’s Department Store
For FSP Premium members, a member can present his/her FSP card or the Rustan’s FSP mobile app before any transaction at any Rustan’s Department Store and our partners:
- Store Specialists, Inc. at Rustan’s Department Store
- Rustan’s Flower Shop
For Rustans.com, you must link your FSP Regular or Premium account to earn points.
Points multiplier is an FSP exclusive offer that allows members to earn more points by automatically giving the customer the stated points multiplier.
Example for a x10 multiplier:
A purchase of ₱1,000 = 10,000 FSP points (1,000x10)
For Rustans.com, points multiplier is not yet available.
A member can tap the "Card" option in the Rustan’s FSP mobile app to check his/her current FSP points/E-Purse Value or he/she can drop by our Customer Service counters for assistance.
Points redemption
The amount of E-Purse is calculated based on the type of membership the customer is qualified for:
FSP Regular
- Rebate: 0.5%
- 1000 = 5-Purse
FSP Premium
- Rebate: 1%
- 1000 = 10 E-Purse
For Regular FSP members, redemption can be done at any Rustan’s Department Store.
For Premium FSP members, redemption can be done at any Rustan’s Department Store including Store Specialists Inc. brands.
None, a member can redeem his/her E-Purse Value at any amount.
None, a member can earn as many points/E-Purse as possible.
- It cannot be used to settle outstanding balances on your account.
- It cannot be converted to cash.
- You cannot use it to purchase gift certificates.
FSP points at Rustans.com
Yes, you may. Starting October 7, 2022, customers can now earn FSP Points when they shop at Rustans.com.
- Once you have created an account at Rustans.com, go to My Account page and select Create New Account under the MY FSP ACCOUNT section.
- Input your mobile number and birthday, and select gender.
- Tick the "I agree to the Rustan's FSP Terms and Conditions" and click the Submit button.
- Once submitted, your FSP card number, card type, and birthday will be displayed in your My Account page.
- An email notification from Rustan.com will be sent to your registered email to confirm your FSP account has been created successfully.
- Once you have logged in to your Rustans.com account, go to My Account page and select LINK EXISTING ACCOUNT under the MY FSP ACCOUNT section. You must use the same email address for your Rustans.com account and existing FSP account to be able to successfully link together.
- Input your FSP card number and mobile number.
- Tick the "I agree to the Rustan's FSP Terms and Conditions" and click the Submit button.
- Once submitted, your FSP card number, card type, and birthday will be displayed in your My Account page. Select CHECK POINTS BALANCE button to check your current FSP Points and E-Purse.
As of the moment, FSP points multipliers are not available at rustans.com.
You may keep checking Rustans.com for updates on FSP and other details.
Redemption of FSP Points is not available at rustans.com to date.
You may keep checking Rustans.com for updates on FSP and other details.
Rustan's FSP mobile app
For Apple devices: Open the App Store, search for "Rustan's FSP," and tap "GET" to download. Upon opening the app, you can choose to sign up for a new account, log in as a guest, or sign in using your existing Regular or Premium FSP membership.
For Android devices: Open the Google Play Store, search for "Rustan's FSP," and tap "INSTALL" to download. When you open the app, you can choose to sign up for a new account, log in as a guest, or sign in using your existing Regular or Premium FSP membership.
The app provides a range of features to enhance your shopping experience:
- Floors - Check out new arrivals at Rustan’s Department Stores.
- Scan & Earn - Scan specially marked items and earn instant FSP points.
- Events - Stay updated with the latest happenings at Rustan’s such as special events.
- Card - View member’s profile, update the member’s information and monitor the member’s FSP points and E-Purse balances along with the member’s unique QR code.
- Rewards - Find out what rewards and other benefits are in store for members like: complimentary coffee at East Café, valet parking, birthday perk and more.
- Transaction and E-Purse history - Check all the activity in your FSP account including transaction history. This feature is available for activation at any Rustan’s Department Store Customer Service counter.
Make sure that the device is updated with the latest operating system (OS) to access the features of the Rustan’s FSP mobile app.
- Android 6.0 and up for both PlayStore and AppGallery
- iOS 11.0 and up for iPhone
- iPadOS 11.0 and up for iPad