Frequent Shoppers Program: Terms & Conditions

1. The program offers rebates of .5% for Regular FSP members and 1% for Premium FSP members. Rebates are applied on points earned such as Php1.00 spent = 1 point.
   1. All points will expire every March 31st of the second calendar year after earning. (e.g. All points earned on or before December 31, 2023 will expire on March 31, 2025. All points earned on or before December 31, 2024 will expire on March 31, 2026.)
      
      
2. All items inside the Rustan’s Department Stores (item tags R, X, C, and S), services (Spas), and accredited partners upon purchase are included in the points earning and eGCs upon redemption. This applies to both Regular and Premium FSP members.

   1. Regular Members – For in-store, all items (except Stores Specialists Inc. merchandise), services (including Spas, International Service Center), Rustan’s Flower Shop within Rustan’s Department stores, and Joel’s Place Ayala Glorietta and Proscenium branches. For online/Rustans.com, all items.

   2. Premium Members – All items including Stores Specialists Inc. within Rustan’s Department Stores, services (including spas, International Service Center), Rustan’s Flower Shop within Rustan’s Department stores, Adora stores, and Joel’s Place Ayala Glorietta and Proscenium branches. For online/Rustans.com, all items.
      
      
3. Rebates earned inside the Rustan’s Department Stores are eligible for redemption in the form of FSP E-Purse of any merchandise and services (including spas and International Service Center) inside the Rustan’s Department Stores only.
   

   1. Regular Members – Redemption can be for all merchandise (except Stores Specialists, Inc. and Rustan’s Flower Shop), services (including spas, International Service Center) only, and all merchandise from Joel’s Place Ayala Glorietta and Proscenium branches.

   2. Premium Members – Redemption can be for all items including Stores Specialists Inc., services (including spas, International Service Center) within the Department store only, and Joel’s Place Ayala Glorietta and Proscenium branches.
      
      
4. East Café transactions are excluded in earning of points.
   
   
5. All applicable policies on the use of FSP vis-a-vis other offers (discount cards, other loyalty cards/mobile apps, employee discounts), return of merchandise, and valid payments for crediting apply.

a. FSP Regular and Premium Members can earn bonus points by partcipating in the following activities:

1. PHP500 BIRTHDAY E-PURSE FOR PREMIUM MEMBERS
   To be credited on the 1st day of member's birth month. If a Regular FSP member becomes a Premium FSP member during his/her birthday, the 1st birthday E-Purse will be credited on his/her birthday month the following year.
   
   
2. X3 BONUS POINTS FOR PREMIUM MEMBERS
   Earn x3 points on any day of the customer’s choosing using the “Rustan’s FSP” mobile app in any of the Rustan’s Department Stores (except Rustans.com) including SSI brands inside the Rustan’s Department Stores This can only be applied once a month, twelve (12) times a year. Date can be changed if the first date chosen has not lapsed. x3 does not apply to “Sale”, “RS” or “SV” tag item at the time of availment.
   
   
3. X5 BONUS POINTS FOR PREMIUM MEMBERS

   Earn X5 points on any day of the customer’s choosing using the “Rustan’s FSP” mobile app in any of the Rustan’s Department Stores (except Rustans.com) including SSI brands inside the Rustan’s Department Stores). This can only be applied once a year. x5 does not apply to “Sale” “RS” or “SV” tag item at the time of availment.
   
   

4. X10 BONUS POINTS FOR REGULAR MEMBERS
   Earn x10 points when you spend at least Php5,000 single receipt during your birth month. This can be availed one time only (on the 1st purchase done during the member’s birth month) in multiple transactions and across multiple stores (excluding Rustans.com). x10 bonus points does not apply to “Sale” “RS” or “SV” tag item at the time of availment.
   
   

5. INSTITUTIONAL MULTIPLIER INCENTIVE OFFERS
   Institutional multiplier offers are not valid on Rustans.com, Stores Specialists Inc., Rustan’s Flower Shop, Adora stores, and Joel’s Place Ayala Glorietta and Proscenium branches and not valid in conjunction with other promos and monthly/yearly for Premium and Birthday Privilege for FSP regular bonus points multipliers for FSP. Institutional multiplier incentive offers do not apply to “Sale”, “RS” or “SV” tag item at the time of availment.
   
   

6. FREE GIFT WRAPPING
   This can be availed with a PHP500 minimum per item required for all Regular members while there is no minimum purchase required for Premium members who wish to have their gifts wrapped. Free gift wrapping service is currently only available in-stores. (Gift wrapping policy applies)
   
   

7. COFFEE REWARDS FOR PREMIUM MEMBERS
   This can be availed by a Premium Member with any transaction, no minimum purchase required. This is valid only on the day of transaction, once a day through the “Rustan’s FSP” mobile app. This is available at East Café in Rustan’s Makati store only.
   
   

8. PASTRY REWARDS FOR PREMIUM MEMBERS
   This can be availed by Premium Member with PhP5,000 minimum purchase. This is valid only on the day of transaction, once a day through the “Rustan’s FSP” mobile app. This is available at East Café in Rustan’s Makati only.
   
   

9. FREE PARKING FOR PREMIUM MEMBERS
   This can be availed with PhP2,000 minimum single receipt purchase in Rustan’s Makati and Shangri-La stores only. This is valid only on the day of transaction, once a day. This is subject to existing policies on the claiming of parking tickets.

    

1. For Regular FSP Members, redemption can be done at any Rustan’s Department Stores (except Rustans.com, Stores Specialists Inc., Rustans Flower Shop), and Joel’s Place Ayala Glorietta and Proscenium branches
   
   
2. For Premium FSP Members, redemption can be done at any of the Rustan’s Department Stores, Stores Specialists, Inc. inside Rustan’s Department Store (except Rustans.com), and Joel’s Place Ayala Glorietta and Proscenium branches
   
   
3. A “No Rustan’s FSP mobile app/card, No Redemption” rule will be implemented.
   
   
4. The use of E-purse is restricted as follows:

   1. Not valid as payment to settle outstanding balance.

       

   2. Not convertible to cash.

       

   3. Not valid to earn points.

       

   4. E-purse may not be used to purchase gift certificates or gift cards.
      
      

5. Purchase will be automatically converted to points/E-purse thru the POS or Rustan’s FSP.
   
   
6. To redeem the E-purse, a 4-digit PIN must be provided to complete the transaction.
   
   
7. The amount of E-purse is calculated based on the type of membership tier. For reference, please see table below:

  h. Membership privileges are non-transferable (including E-purse).