Rustan's On Call

Seamless, safe, and convenient shopping with Rustan’s Personal Shopper on Call

Online shopping is now, more than ever, a substantial part of our day-to-day life, as it offers an alternative way to purchase essentials without having to step out of our homes. Rustan’s knows, however, that there is still a considerable number of shoppers who experience a few hurdles when acquiring items virtually: Am I going to get the right size? How do I know quality is ensured? I need this in a couple of days, will I get this on time? Can someone instantly reply to my inquiries?  

With their commitment to provide great service and quality finds to their customers, the country’s premier department store continuously meets the change in their patrons’ needs by offering secure and stress-free ways for them to shop through their newest shopping program—Personal Shopper On Call, a personalized service to make shopping from your home much faster and easier.

One Number, Thousands of Possibilities

As we adjust to our new normal, Rustan’s adhere to their dedication to give their clientele seamless at-home shopping options through an efficient and personalized selling assistance.

Shop in-store with a Personal Shopper On Call!

Call 0917 111 1952

Note - this number is for Personal Shopping only and team members are not able to respond to questions or serve online orders. If you have an online order inquiry, email

Our stores’ designated personnel will address all your request. After they’ve identified your shopping needs, you will then be assigned to a Personal Shopper who will offer one-on-one service and assist you further with more specific questions and concerns you may have throughout your shopping journey.

To ensure a smooth transaction, payment details and options will be shared with each customer, while proper payment verification and sales processing for merchandise will be handled by a fulfilment team from their assigned store. Fulfilled orders may be collected via curbside pick-up at the designated locations or items can be delivered to Metro Manila and provincial areas for free, for a minimum purchase requirement of P2,000.

For purchases below P2,000, a P200 fixed delivery fee will be charged for addresses within Metro Manila while P300 will be charged for provincial areas. Delivery is currently not offered at Rustan’s Cebu.

With new and wider options for payment, shopping from home is made easier and more convenient at Rustan's through our Personal Shopper On Call.

Embrace distance shopping and shop worry-free with Rustan's Personal Shopper on Call.

Discover brand promos and find the entire selection of items available from top brands in Fashion, Fine Jewelry, Home, Beauty, and Kids by following @rustansPH on Facebook and Instagram.

Personal Shopper on Call is for in-store inquiries, orders, and feedback only. All online inquiries and feedback must be coursed through Customer Service team.

Online-Only Offers and Promos are not available through Personal Shopper On Call, however there may be other store-based offers available to you.

Personal Shopper Contact Pick-Up Points

Shop in-store with a Personal Shopper On Call!

Call 0917 111 1952

Note - this phone number is for Personal Shopping only and team members are not able to respond to questions or serve online orders. If you have an online order inquiry, email

Specific numbers and pick up points for store orders are shown below.

Rustan's Makati
0917 843 2348
0927 392 9738
0917 843 0672
Rustan's Makati Main Entrance, Courtyard Drive, facing Glorietta 5

Rustan's Shangri-La
0917 838 6598
0917 816 3423
Rustan's Shangri-La Main Entrance, Internal Road of Shangri-La Plaza

Rustan’s Alabang
0917 821 7916
0917 867 4335
Rustan’s Alabang Main Entrance facing Parking Lot of Alabang Town Center, Commerce Avenue

Rustan’s Gateway
0917 868 0097
0917 867 7595
Rustan’s Gateway Main Entrance, General Aguinaldo Avenue facing New Frontier Theater

Rustan’s Cebu
0917 509 0460
0917 587 6911
Rustan’s Cebu Main Entrance, Cardinal Rosales Avenue

Store Hours

Rustan’s Makati
10:00AM to 07:00PM

Rustan’s Shangri-La
11:00AM to 07:00PM

Rustan’s Alabang
11:00AM to 07:00PM
(Starting August 21, 2020)

Rustan’s Gateway
10:00AM to 07:00PM

Rustan’s Cebu
11:00AM to 07:00PM

Enjoy the same quality service you've been missing and
get some of these items from your favorite Rustan's store

Nicole Miller Confetti Flowers Silk Dress, Christian Louboutin Iriza Pump in Glitter, Rebecca Minkoff Edie Flap Shoulder Bag, Carolee Cindy Graduated Pearl Large Stud Earrings

Lady Rustan, Lotus Resortwear, Luna Loungwear & Sleepwear

Hackett Aston Martin Racing Gilet, Audio Technica Wireless On-Ear, Lexon Miami Sound Bluetooth Speaker, Secrid Twin Wallet in Brown

John Hardy Women's Classic Chain Silver Large, Montblanc 1858 Geosphere Limited Edition, Montblanc Extreme 2.0 Medium, Roberto Coin Shanghai Citrine and Orange Sapphire Ring with Diamonds in 18K Yellow Gold

Boska Cheese Set Cheesy L Slate - 33cm, Kassatex Atelier Bath Towel Batik Blue, Lenox Salaria 12-Piece Dinnerware Set, Lladro I'll Walk You to the Party Figure

Amboss Primo Ride-On Yellow, Mamas & Papas Tour 3 Black Rosegold, Nike Brasilia Backpack, LEGO Speed Champions Lamborghini Urus