L'Occitane Subscription Program
Frequently Asked Questions

Love L'Occitane? We have just the treat for you!

Receive fresh samples of all our most loved products delivered straight to their doorstep with a Love L'Occi Box subscription. Choose from any of our three available plans below.
 
 
If you have any questions, we've got you covered!

What samples will be included, and can I choose what samples to receive?

The samples included in the Love L'Occi Box will vary per month, but every box delivered within the same month will contain the same inclusions. Unfortunately, this means that we do not allow customization of inclusions, but you can definitely send suggestions of which products you would like to receive! Just reach out to us through social media or by emailing us at loccitane@rustans.com.

Will the products in the box be regular-sized?

No, the Love L'Occi Box will contain deluxe samples of our products. However, we may throw in a special treat in the form of a voucher or gift with purchase every now and then.

How many subscription plans do you offer?

We offer three different subscription plans: 3 months, 6 months, and 12 months. If you order a 3-month plan, you can expect to receive a Love L'Occi Box every month for 3 consecutive months. The same rule applies to the 6-month and 12-month plans. The samples included do not vary per plan, they only vary per month.

Will you ever repeat samples and other inclusions in the boxes?

As much as possible, we will vary the inclusions every month in order to give you more opportunities to sample our other products, but we can definitely include again some fan-favorites from time to time!

Why can't I order the Love L'Occi Box in stores?

The Love L'Occi Box is only available on Rustans.com.

How much does the subscription cost and is it a monthly fee?

The price of your Love L'Occi Box subscription is just the shipping fee and may vary depending on the plan you purchase. This is a one-time payment that you will fulfill only at checkout when you initially place your order. After that, there is no need to worry about any monthly fees or additional shipping fees. Just wait to receive your box!
 
The pricing of the shipping fee of the Love L'Occi Box follows the standard shipping fee of Rustans.com for orders less than Php 2,000, which is Php 200. This is multiplied by the number of months covered by your preferred plan:
  • 3 months: Php 200 x 3 = Php 600
  • 6 months: Php 200 x 6 = Php 1,200
  • 12 months: Php 200 x 12 = Php 2,400

I would like to cancel my subscription, can I get a refund for the boxes I haven't received yet?

Yes, you may cancel your subscription and get a refund only for months that I have not yet begun their fulfillment process. For example, if you purchase a 3-month plan and cancel your subscription immediately after receiving your first box, you will be refunded the shipping fee for the two remaining months. However, if you cancel your subscription while the second box is already in the process of being packed and delivered, you will only be refunded the shipping fee for your third month.
 
You will be refunded in store credit that may be only be used on Rustans.com. Please direct your concern to Rustans.com as they will process this for you.

Can I purchase a Love L'Occi Box subscription plan with other items in my basket?

Yes, you may! You may purchase other items and your Love L'Occi Box subscription plan under one transaction.

Which tiers are allowed to avail of the Love L'Occi Box?

The Love L'Occi Box is open to all VIP tiers! Whether you are a Shea, Almond, or Immortelle Member, you can avail of any of our three subscription plans. Just provide your CRM number at checkout and make sure that the email address you use to log into Rustans.com is the same email address you used to register for your L'Occitane VIP Membership.

I am trying to purchase two subscription plans, why am I not being allowed to check out?

There is a cap of one subscription plan per transaction. This means you are only allowed to check out one Love L'Occi Box subscription at a time. You may, however, purchase a second concurrent subscription plan under another transaction. You may also choose to cancel your existing plan and purchase your preferred plan again.

If you have any other questions regarding inclusions of your Love L'Occi Box or specific VIP-related concerns, please reach out to us at loccitane@rustans.com. For questions regarding order tracking, logistics, or other related concerns, kindly direct them towards Rustans.com.

L'Occitane Subscription Program
Frequently Asked Questions

What samples will be included, and can I choose what samples to receive?

The samples included in the Love L'Occi Box will vary per month, but every box delivered within the same month will contain the same inclusions. Unfortunately, this means that we do not allow customization of inclusions, but you can definitely send suggestions of which products you would like to receive! Just reach out to us through social media or by emailing us at loccitane@rustans.com.

Will the products in the box be regular-sized?

No, the Love L'Occi Box will contain deluxe samples of our products. However, we may throw in a special treat in the form of a voucher or gift with purchase every now and then.

How many subscription plans do you offer?

We offer three different subscription plans: 3 months, 6 months, and 12 months. If you order a 3-month plan, you can expect to receive a Love L'Occi Box every month for 3 consecutive months. The same rule applies to the 6-month and 12-month plans. The samples included do not vary per plan, they only vary per month.

Will you ever repeat samples and other inclusions in the boxes?

As much as possible, we will vary the inclusions every month in order to give you more opportunities to sample our other products, but we can definitely include again some fan-favorites from time to time!

Why can't I order the Love L'Occi Box in stores?

The Love L'Occi Box is only available on Rustans.com.

How much does the subscription cost and is it a monthly fee?

The price of your Love L'Occi Box subscription is just the shipping fee and may vary depending on the plan you purchase. This is a one-time payment that you will fulfill only at checkout when you initially place your order. After that, there is no need to worry about any monthly fees or additional shipping fees. Just wait to receive your box!
 
The pricing of the shipping fee of the Love L'Occi Box follows the standard shipping fee of Rustans.com for orders less than Php 2,000, which is Php 200. This is multiplied by the number of months covered by your preferred plan:
  • 3 months: Php 200 x 3 = Php 600
  • 6 months: Php 200 x 6 = Php 1,200
  • 12 months: Php 200 x 12 = Php 2,400

I would like to cancel my subscription, can I get a refund for the boxes I haven't received yet?

Yes, you may cancel your subscription and get a refund only for months that I have not yet begun their fulfillment process. For example, if you purchase a 3-month plan and cancel your subscription immediately after receiving your first box, you will be refunded the shipping fee for the two remaining months. However, if you cancel your subscription while the second box is already in the process of being packed and delivered, you will only be refunded the shipping fee for your third month.
 
You will be refunded in store credit that may be only be used on Rustans.com. Please direct your concern to Rustans.com as they will process this for you.

Can I purchase a Love L'Occi Box subscription plan with other items in my basket?

Yes, you may! You may purchase other items and your Love L'Occi Box subscription plan under one transaction.

Which tiers are allowed to avail of the Love L'Occi Box?

The Love L'Occi Box is open to all VIP tiers! Whether you are a Shea, Almond, or Immortelle Member, you can avail of any of our three subscription plans. Just provide your CRM number at checkout and make sure that the email address you use to log into Rustans.com is the same email address you used to register for your L'Occitane VIP Membership.

I am trying to purchase two subscription plans, why am I not being allowed to check out?

There is a cap of one subscription plan per transaction. This means you are only allowed to check out one Love L'Occi Box subscription at a time. You may, however, purchase a second concurrent subscription plan under another transaction. You may also choose to cancel your existing plan and purchase your preferred plan again.

If you have any other questions regarding inclusions of your Love L'Occi Box or specific VIP-related concerns, please reach out to us at loccitane@rustans.com. For questions regarding order tracking, logistics, or other related concerns, kindly direct them towards Rustans.com.