Love L'Occitane? We have just the treat for you!
L'Occitane Subscription Program
Frequently Asked Questions
What samples will be included, and can I choose what samples to receive?
The samples included in the Love L'Occi Box will vary per month, but every box delivered within the same month will contain the same inclusions. Unfortunately, this means that we do not allow customization of inclusions, but you can definitely send suggestions of which products you would like to receive! Just reach out to us through social media or by emailing us at loccitane@rustans.com.
Will the products in the box be regular-sized?
How many subscription plans do you offer?
We offer three different subscription plans: 3 months, 6 months, and 12 months. If you order a 3-month plan, you can expect to receive a Love L'Occi Box every month for 3 consecutive months. The same rule applies to the 6-month and 12-month plans. The samples included do not vary per plan, they only vary per month.
Will you ever repeat samples and other inclusions in the boxes?
Why can't I order the Love L'Occi Box in stores?
How much does the subscription cost and is it a monthly fee?
- 3 months: Php 200 x 3 = Php 600
- 6 months: Php 200 x 6 = Php 1,200
- 12 months: Php 200 x 12 = Php 2,400
I would like to cancel my subscription, can I get a refund for the boxes I haven't received yet?
Can I purchase a Love L'Occi Box subscription plan with other items in my basket?
Yes, you may! You may purchase other items and your Love L'Occi Box subscription plan under one transaction.
Which tiers are allowed to avail of the Love L'Occi Box?
The Love L'Occi Box is open to all VIP tiers! Whether you are a Shea, Almond, or Immortelle Member, you can avail of any of our three subscription plans. Just provide your CRM number at checkout and make sure that the email address you use to log into Rustans.com is the same email address you used to register for your L'Occitane VIP Membership.
I am trying to purchase two subscription plans, why am I not being allowed to check out?
There is a cap of one subscription plan per transaction. This means you are only allowed to check out one Love L'Occi Box subscription at a time. You may, however, purchase a second concurrent subscription plan under another transaction. You may also choose to cancel your existing plan and purchase your preferred plan again.
L'Occitane Subscription Program
Frequently Asked Questions
What samples will be included, and can I choose what samples to receive?
The samples included in the Love L'Occi Box will vary per month, but every box delivered within the same month will contain the same inclusions. Unfortunately, this means that we do not allow customization of inclusions, but you can definitely send suggestions of which products you would like to receive! Just reach out to us through social media or by emailing us at loccitane@rustans.com.
Will the products in the box be regular-sized?
How many subscription plans do you offer?
We offer three different subscription plans: 3 months, 6 months, and 12 months. If you order a 3-month plan, you can expect to receive a Love L'Occi Box every month for 3 consecutive months. The same rule applies to the 6-month and 12-month plans. The samples included do not vary per plan, they only vary per month.
Will you ever repeat samples and other inclusions in the boxes?
Why can't I order the Love L'Occi Box in stores?
How much does the subscription cost and is it a monthly fee?
- 3 months: Php 200 x 3 = Php 600
- 6 months: Php 200 x 6 = Php 1,200
- 12 months: Php 200 x 12 = Php 2,400
I would like to cancel my subscription, can I get a refund for the boxes I haven't received yet?
Can I purchase a Love L'Occi Box subscription plan with other items in my basket?
Yes, you may! You may purchase other items and your Love L'Occi Box subscription plan under one transaction.
Which tiers are allowed to avail of the Love L'Occi Box?
The Love L'Occi Box is open to all VIP tiers! Whether you are a Shea, Almond, or Immortelle Member, you can avail of any of our three subscription plans. Just provide your CRM number at checkout and make sure that the email address you use to log into Rustans.com is the same email address you used to register for your L'Occitane VIP Membership.
I am trying to purchase two subscription plans, why am I not being allowed to check out?
There is a cap of one subscription plan per transaction. This means you are only allowed to check out one Love L'Occi Box subscription at a time. You may, however, purchase a second concurrent subscription plan under another transaction. You may also choose to cancel your existing plan and purchase your preferred plan again.