Cleaning: To help preserve the beauty of your specialty material, we recommend using a clean, non-abrasive cloth dampened with warm water to remove most common spills and stains. Test a small area before applying to the entire item.
If your item gets wet, allow it to air dry. Do not use applied heat or hot air, such as a hair or laundry dryer.
Do not machine-wash specialty materials.
Storage: Most of our items come with a dust bag, crafted from a high-quality fiber created from 100% post-consumer recycled plastic. To maintain its original appearance, store your item in its dust bag, away from heat, humidity and direct sunlight.
We offer door-to-door delivery across the Philippines to your home or office address.
Our transport partner delivers from Mondays to Fridays, between 8AM and 5PM. The total transit time for your order is dependent on your location and during holidays and weekends, we may expect a larger than usual volume of orders which may take longer to dispatch.
We notify you upon dispatch so you can track your parcel. In case you are not able to receive your parcel when we arrive, we leave you a note to inform you when we'll be back to deliver a second time. If you are not able to receive during the second delivery, we leave you a note indicating which Air 21 location your parcel is safe-kept for your pickup. Your parcel is kept at the Air 21 location for five (5) days.
Affordable delivery rates are shown at checkout corresponding to your address and order size.
We offer free shipping to all orders amounting to ₱2,000 and above. This applies to single-purchase orders, regardless of the amount of actual items. Free shipping is available in Metro Manila and nationwide deliveries.
We aim to process your order within 24 hours or less, Monday to Friday, and have it delivered to you within our transit times shown here. As many of Rustan's products are high-quality items, we want to take care handling and packing orders. From time to time we may also be affected by public holidays, during which dispatches recommence on the next business day.
Please note that delivery in some remote areas may take more time than usual and may incur higher transport rates upon checkout.
Click & Collect at the Makati Store
We offer a free Click & Collect service at the Makati Store. When your item is packed and available for pick up, we will notify you by email or SMS. Parcels will be held for seven (7) days and after this time, unclaimed goods will be returned to our warehouse. Re-delivery can be arranged and a fee may apply. Please note: This service is currently unavailable.